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How to become our client?

THE PROCESS OF BECOMING A CLIENT OF RELIABLE HOME CARE AGENCY INCLUDES JUST A FEW STEPS:

1. Contact us – During the initial contact we answer your questions regarding our services and prices, and/or send you our General Information Package via email, fax or Canada Post. This is when you make a decision whether or not you are willing to request our services.

2. Setting a meeting up – We make an arrangements to meet with you and/or other family member(s) or a friend who is in charge of making decisions regarding your Care Plan. This is called a “Free In-Home Assessment” and is usually held at your place of residence or wherever services will be provided. Some people however prefer to initially meet at our office.

Main purpose of the initial meeting is to make an assessment of our client’s needs and related circumstances and discuss and prepare Care Plan that will be followed by our caregiver(s). During the meeting we also discuss any other questions you might have.
Note: In some situations meeting is not necessary and we connect with a client or client’s representative through email info@reliablehomecare.ca, fax 204-201-0711 or phone 204-415-3471

3. Choosing the caregiver(s) – After setting up initial care plan we select caregivers that would be compatible with client’s needs. Caregiver(s) will be introduced to the client when service begins.

4. Service providing – Once we have started providing services we communicate with our clients on a regular basis. Your feedback will help us to improve and/or change the care plan according to changing needs.

5. Follow-up visits – we offer follow-up visits to ensure client’s well being, quality of services we provide and discuss future plans.

 

Testimonials

  • "Thank you for your attitude and care during my father’s illness. Our caregiver was compassionate, supportive, and provided great relief for our family. Warm regards." Jason Conors.