THE PROCESS OF BECOMING A CLIENT OF RELIABLE HOME CARE AGENCY INCLUDES JUST A FEW STEPS:
1. Contact us
During the initial contact we answer your questions regarding our services and prices, and/or send you our General Information Package via email, fax or Canada Post. This is when you make a decision whether or not you are willing to request our services.
2. Setting a meeting up
We can make an arrangement to meet with you and/or other family member(s) or a friend who is in charge of making decisions regarding your Care Plan. This is called a “Free In-Home Assessment” and is usually held at your place of residence or wherever services will be provided. Some people however prefer to initially meet at our office.
Main purpose of the initial meeting is to make an assessment of our client’s needs and related circumstances and discuss and prepare a Care Plan that will be followed by our caregiver(s). During the meeting we also discuss any other questions you might have.
Note: In some situations, meeting is not necessary and we connect with a client or client’s representative through email firstname.lastname@example.org, fax 204-201-0711 or phone 204-415-3471
3. Choosing the caregiver(s)
After setting up the initial care plan, we select caregivers based on your needs and preferences. Caregiver(s) will be introduced to the client when service begins.
4. Service implementation
Once we have started providing services, we communicate with you on a regular basis. Your feedback will help us to improve and/or change the care plan according to changing needs.
5. Follow-up visits
We offer follow-up visits to ensure your well being, assess the quality of services and discuss future plans.
You deserve to have a caregiver who is experienced in providing services that are needed