Home Care Frequently Asked Questions
Clear Answers to Help You Make an Informed Decision
Choosing home care often comes with questions about services, scheduling, costs, caregivers, and what happens next.
Explore the answers below or contact our team for guidance based on your specific situation.
Serving Winnipeg families with dependable, personalized care
Flexible scheduling | Experienced caregivers | Responsive support
Getting Started
You can begin by booking a Care Options Conversation or completing our Client Information Form.
Our team will learn about the person requiring care, the services needed, the preferred schedule, and any important care considerations. We will then explain the next steps and determine whether we can meet your needs.
A doctor’s referral is generally not required to arrange privately funded home care.
Some publicly funded programs, nursing services, or specialized care arrangements may have separate assessment or eligibility requirements.
No. There is no charge to contact us, discuss your care options, or submit the Client Information Form.
Charges begin only when services have been confirmed, scheduled, and provided according to your service agreement.
The start time depends on the type of support required, the requested schedule, the client’s location, caregiver availability, and whether all required information and documents have been completed.
Providing detailed information early can help reduce administrative delays.
Yes. Families may complete the intake and service-document process in advance so they are better prepared when support is needed.
Being on the active service list can reduce delays, but it does not guarantee immediate caregiver availability for every date or schedule.
Services and Scheduling
Reliable Home Care provides support that may include:
• Companionship and social support
• Personal care and hygiene
• Respite care
• Meal preparation
• Light housekeeping and laundry
• Medication reminders
• Mobility and exercise support
• Transportation and appointment assistance
• Post-hospital support
• Overnight or extended-hour care
• Nursing, foot care, and wound care
• Family Managed Care services
Service availability depends on the client’s needs, location, schedule, and the qualifications required.
We support older adults, adults living with disabilities, individuals recovering at home, people managing ongoing health conditions, Family Managed Care participants, and family caregivers who need respite or additional assistance.
Yes. Care may be arranged for short-term recovery, caregiver respite, vacation coverage, post-hospital assistance, or another temporary need.
Temporary services remain subject to caregiver and scheduling availability.
Yes. Services may be arranged on a recurring basis based on the client’s care needs and the agreed schedule.
These options may be available depending on the type of care required, the requested dates, and caregiver availability.
Contact our team as early as possible when extended-hour or overnight support is needed.
Minimum visit requirements may depend on the service, location, schedule, and staffing needs.
Our team will explain any applicable minimums before services are confirmed.
Yes. Contact our office if the client’s schedule or needs change.
Schedule changes are subject to caregiver availability and any notice requirements contained in the service agreement.
Reliable Home Care primarily supports clients throughout Winnipeg and may be able to consider surrounding communities depending on the location, schedule, and type of care required.
Contact us to confirm service availability in your area.
In some circumstances, yes.
Services may be provided in a private residence, retirement community, assisted-living setting, or another appropriate location, subject to the rules of the residence and the client’s care needs.
Caregivers and Care Planning
We consider the client’s care needs, required qualifications, schedule, location, preferences, and caregiver availability.
The goal is to identify a caregiver who can safely provide the required support and fit the client’s routine as closely as possible.
We aim to provide consistency whenever possible.
However, more than one caregiver may be required to support longer schedules, evenings, weekends, overnight care, vacations, illness, or other staffing changes.
Yes. You may share preferences related to communication, language, experience, personality, cultural considerations, or other factors that are important to the client.
We will consider these requests, but we cannot guarantee that every preference will be available.
Caregivers go through Reliable Home Care’s hiring and screening process based on the responsibilities of their role.
Relevant qualifications, experience, references, and required documentation may be reviewed before they are assigned to clients.
Yes. With the client’s consent or appropriate legal authorization, family members and representatives can participate in planning, communication, and service reviews.
Contact our team when there is a change in health, mobility, behaviour, medication support, schedule, or daily routine.
We can review the existing care arrangement and determine whether the care plan, caregiver qualifications, or service schedule should be adjusted.
Certain nursing, foot-care, wound-care, and health-support services may be available through appropriately qualified professionals.
The type of care provided will depend on the client’s needs, applicable professional requirements, and staff availability.
The level of medication support depends on the client’s needs, the care plan, and the caregiver’s qualifications and authorization.
Services may range from reminders to assistance or administration by an appropriately qualified professional. These should be discussed with our team before care begins.
Our office will make reasonable efforts to arrange suitable backup coverage.
Replacement availability may depend on the timing, required qualifications, service location, and complexity of the care needs.
Costs and Payment
The cost depends on several factors, including:
• Type of service
• Caregiver qualifications
• Number of service hours
• Schedule and frequency
• Evening, weekend, or overnight requirements
• Client location
• Complexity of the care needed
After learning about your situation, our team can explain the applicable rates and service arrangement.
Charges apply when services are scheduled and provided according to the service agreement. Invoices are sent on a weekly or bi-weekly basis.
There is no cost to submit the Client Information Form or complete the initial intake process.
Any applicable rates, minimum service requirements, travel considerations, cancellation terms, or other charges should be explained before services begin and outlined in your service agreement.
Private home care is generally paid for by the client, family, or another approved funding source.
Some individuals may qualify for publicly funded home care or Manitoba’s Self and Family Managed Care program following an assessment by the applicable regional health authority.
Some insurance plans, benefit programs, or other funding arrangements may cover certain home care services.
Coverage varies. Clients should confirm eligibility and reimbursement requirements directly with their insurer or funding provider.
Reliable Home Care may provide eligible non-professional services for approved Family Managed Care participants, subject to the client’s assessed care plan, approved hours, schedule, and our availability.
Eligibility and funding amounts are determined by the regional health authority, not Reliable Home Care.
Cancellations and Service Changes
Contact our office as soon as possible if a scheduled visit needs to be cancelled.
Notice requirements and any applicable cancellation charges will be outlined in the service agreement.
Services may be paused in some circumstances, such as hospitalization, travel, or a temporary change in need.
Contact our team to discuss the expected duration and how the pause may affect scheduling or caregiver availability.
Yes. Either party may end the service arrangement according to the terms and notice requirements contained in the service agreement.
Privacy and Communication
Reliable Home Care uses client information to review care requests, prepare service documents, coordinate care, communicate with authorized individuals, and provide services.
Access should be limited to team members and care providers who require the information for their responsibilities. Please review our Privacy Policy for more information.
Yes, provided you are authorized to share the individual’s information.
The client representative, Power of Attorney, and emergency contact may be different people, so the form collects these roles separately.
Updates may be shared with the client and individuals the client has authorized, subject to privacy requirements and the nature of the information.
Communication preferences should be confirmed during the intake and care-planning process.
Contact the Reliable Home Care office as soon as possible.
We want clients and families to raise questions, concerns, schedule issues, or changes in care needs so they can be reviewed and addressed promptly.
No. Website forms and regular office communication should not be used for medical emergencies.
Call 911 when immediate emergency assistance is required.
Still Have Questions?
Let’s Talk About Your Situation
Call us
Do you have questions? We’d love to speak with you.
Local: (204) 415-3471
Toll-Free: (888) 909-3471
Office Hours:
Monday to Friday
8:30 AM – 3:00 PM
*For urgent after-hours care inquiries, please call our main office. We take calls 24/7.
Send us your questions anytime.
info@reliablehomecare.ca
*Our team responds within one business day.
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1320 Portage Ave
Winnipeg, MB R3G 0V2
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