Privacy Policy
Your Privacy Matters
Reliable Home Care is committed to respecting your privacy and handling personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used or shared, and the choices available to you.
Effective date: July 31, 2026
About This Policy
This policy applies to personal information collected by Reliable Home Care through:
• Our website and online forms •
• Telephone, email, and in-person communication •
• Client intake and care-planning processes •
• Service agreements and related documentation •
• Employment applications •
• Events, presentations, and community inquiries •
• Newsletter and marketing subscriptions •
• Other interactions with our team •
This policy does not apply to third-party websites or services that have their own privacy practices.
Information We May Collect
The information we collect depends on how you interact with Reliable Home Care.
Contact information
This may include:
• Name •
• Mailing or service address •
• Email address •
• Telephone number •
• Preferred method of communication •
Client and Care Information
When someone inquires about or receives care, we may collect information such as:
• Date of birth •
• Care needs and requested services •
• Relevant health, mobility, dietary, accessibility, or safety information •
• Preferred schedule and routines •
• Emergency contact information •
• Physician or healthcare-provider information, where relevant •
• Funding or service-arrangement information •
• Service notes and care-related communication •
We ask that clients and families provide only information that is relevant to arranging and delivering care.
Representative Information
When someone communicates or makes arrangements on behalf of a client, we may collect:
• Their name and contact information •
• Their relationship to the client •
• Their role in arranging care •
• Information relating to legal authority, where applicable •
A representative, Power of Attorney, and emergency contact may be different people.
Billing and administrative information
This may include:
• Billing contact details •
• Service hours •
• Invoices and payment records •
• Funding-source information •
• Records required to administer the service relationship •
Please do not submit credit card numbers, banking details, Social Insurance Numbers, or other sensitive financial information through general website forms.
Employment information
When someone applies for a position, we may collect:
• Résumé and employment history •
• Education, qualifications, and certifications •
• References •
• Availability •
• Contact information •
• Screening or supporting documentation required for the role •
event and community information
When someone registers for an event or submits a community inquiry, we may collect:
• Contact information •
• Organization and role •
• Registration details •
• Accessibility requests •
• Presentation or partnership information •
• Topic and speaker suggestions •
• Communication preferences •
website and technical information
When someone visits our website, certain information may be collected automatically, including:
• Internet Protocol address •
• Browser and device information •
• Pages viewed •
• Approximate location derived from technical information •
• Referral source •
• Date, time, and duration of visits •
• Interaction with website buttons, forms, or advertisements •
• Cookie and analytics information •
How We Collect Information
How We Collect Information
• Directly from you •
• From a family member or authorized representative •
• From a referral source, funding body, insurer, or healthcare professional, where authorized •
• Through our website, forms, and communication channels •
• During the delivery and coordination of services •
• Through cookies, analytics, and similar website technologies •
• As otherwise permitted or required by law •
When information is submitted about another person, the person submitting it must be authorized to provide it.
How We Use Personal Information
Reliable Home Care may use personal information to:
• Respond to questions and service inquiries •
• Assess requested care and service needs •
• Prepare service plans, agreements, and related documents •
• Coordinate scheduling and caregiver assignments •
• Deliver and manage home care services •
• Communicate with clients and authorized individuals •
• Process billing and maintain administrative records •
• Respond to concerns or changes in care needs •
• Review employment applications •
• Manage events, presentations, and partnerships •
• Send requested newsletters or event updates •
• Improve our website, services, and communication •
• Measure website and advertising performance •
• Maintain safety, security, and quality standards •
• Meet legal, regulatory, insurance, and contractual requirements •
We limit the collection and use of personal information to purposes that are reasonably connected to our services and operations.
Consent
We obtain consent for the collection, use, and disclosure of personal information where required.
Consent may be provided:
• In writing •
• Electronically •
• Verbally •
• Through the completion of a form •
• Through an authorized representative •
• Through an individual’s actions, where implied consent is appropriate •
Express consent may be requested when information is sensitive or when the proposed use would not reasonably be expected.
Consent requirements under PIPEDA depend in part on the sensitivity of the information and the reasonable expectations of the individual. Express consent is generally appropriate when sensitive information is involved. (Privacy Commissioner of Canada)
Sharing Personal Information
We do not sell personal information.
We may share information with the following parties when necessary and appropriate:
Reliable Home Care personnel
Information may be shared with employees, caregivers, contractors, and administrators who require it to perform their duties.
Service providers
We may use third-party providers to support:
• Website hosting •
• Online forms •
• Electronic signatures •
• Email communication •
• Document storage •
• Scheduling and administration •
• Analytics and advertising measurement •
• Information technology •
• Accounting, legal, or professional services •
These providers may process information on our behalf and are expected to handle it only for authorized purposes.
Care and funding partners
With consent or other lawful authority, information may be shared with:
• Authorized family members or representatives •
• Healthcare professionals •
• Funding organizations •
• Insurers •
• Regional health authorities •
• Other organizations involved in arranging or coordinating care •
Legal and safety circumstances
Information may be disclosed when:
• Required or permitted by law •
• Necessary to respond to a lawful request •
• Needed to investigate suspected fraud or unlawful conduct •
• Necessary to protect an individual’s safety •
• Required to establish, exercise, or defend a legal claim •
We aim to share only the information reasonably necessary for the applicable purpose.
Website Cookies and Analytics
Our website may use cookies and similar technologies to:
• Support essential website functions •
• Remember visitor preferences •
• Understand how visitors use the website •
• Measure form submissions and other website actions •
• Evaluate advertising effectiveness •
• Improve website performance and content •
We may use services such as Google Analytics, Google Ads conversion measurement, or similar tools where enabled. These providers may collect technical information through cookies or related technologies.
Visitors may be able to control non-essential cookies through the website’s cookie settings or their browser settings. Disabling certain cookies may affect some website features.
Email and Event Communications
We may send newsletters, event invitations, educational resources, or service updates when a person has requested them or otherwise provided appropriate consent.
Every promotional email will include a way to unsubscribe.
Unsubscribing from marketing messages will not prevent us from sending necessary service, billing, safety, or administrative communication relating to an existing relationship.
Protecting Personal Information
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.
These safeguards may include:
• Limiting access to individuals who require the information •
• Password and account controls •
• Secure storage and transmission practices •
• Confidentiality requirements •
• Staff policies and training •
• Physical document protections •
• Secure destruction or deletion practices •
• Review of privacy or security incidents •
No method of electronic storage or transmission can be guaranteed to be completely secure. We assess and respond to privacy incidents in accordance with applicable requirements.
Privacy protections should be proportionate to the sensitivity of the information and protect against unauthorized access, disclosure, loss, copying, use, or modification. (Privacy Commissioner of Canada)
Storage and Processing Outside Canada
Some technology or service providers may store or process information outside Manitoba or Canada.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction. We take reasonable steps to select providers and arrangements appropriate to the sensitivity of the information involved.
Retention and Destruction
We retain personal information only for as long as reasonably necessary to:
• Deliver and administer services •
• Maintain appropriate care and business records •
• Fulfil contractual obligations •
• Meet legal, regulatory, insurance, and accounting requirements •
• Respond to concerns or disputes •
When information is no longer required, it may be securely deleted, destroyed, or anonymized, subject to applicable retention obligations.
PIPEDA’s principles require organizations to limit retention and keep information only as long as needed for the identified purposes. (Privacy Commissioner of Canada)
Accessing or Correcting Your Information
You may request access to personal information Reliable Home Care holds about you.
You may also ask us to correct information that is inaccurate or incomplete.
We may need to verify your identity before processing a request. Access may be limited in certain circumstances permitted by law, including where disclosure would reveal another person’s personal information or legally protected information.
To submit an access or correction request, contact our Privacy Officer using the information below.
Individuals generally have a right to request access to their personal information and challenge its accuracy under PIPEDA. PHIA provides similar access and correction rights where it applies. (Privacy Commissioner of Canada)
Withdrawing Consent
You may withdraw consent to certain uses of your personal information, subject to legal, contractual, safety, and service-related limitations.
Withdrawing consent may affect our ability to:
• Assess a care request •
• Coordinate or deliver services •
• Communicate with authorized individuals •
• Maintain an active service arrangement •
• Complete another requested transaction •
Contact us to discuss the consequences of withdrawing consent before making your decision.
Third-Party Links and Services
Our website may contain links to third-party websites, registration platforms, videos, social networks, or other external services.
Reliable Home Care is not responsible for the privacy practices or content of those third parties. Review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal responsibilities change.
The current version will be posted on this page with its effective or updated date. Significant changes may also be communicated through another appropriate method.
Questions, Requests, or Privacy Concerns
Contact us to:
Ask a question about this policy
Request access to your information
Request a correction
Withdraw consent where permitted
Raise a privacy concern
Ask how your information has been used or shared
Privacy Officer
Reliable Home Care
Phone: 204-415-3471
Email: info@reliablehomecare.ca
Mailing address: 1320 Portage Ave, Winnipeg, MB R3G 0V2
We will review privacy questions and concerns and respond as reasonably and promptly as possible.
Closing Statement
Care That Respects Your Privacy
